Terms of service

Last updated: 13 August 2026

Welcome to Havenrow.uk. These Terms of Service govern your use of our website and your purchase of products from Havenrow.

By accessing our website or placing an order, you agree to comply with these Terms of Service.

1. About Havenrow

Havenrow
1 Bilton Wy.
Lutterworth
LE17 4HJ
United Kingdom

Customer support:

Email: support@havenrow.uk
Phone: +44 7705061630

Our customer-service hours are:

Monday–Friday: 9:00 AM–6:00 PM

2. Using Our Website

You agree to use Havenrow.uk lawfully and responsibly.

You must not:

Use the website for unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with website security or functionality
Introduce malicious software or harmful code
Misuse our content, services, or customer-support systems
Use automated systems to access the website in a manner that disrupts its operation

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and prices are accurate.

However, product colours may appear differently depending on your device or display settings.

We reserve the right to correct genuine errors, including pricing, product information, availability, or description errors.

If an error materially affects an order you have placed, we will contact you and provide appropriate options in accordance with applicable law.

4. Product Availability

Products are subject to availability.

Adding an item to your cart does not necessarily guarantee that the item will remain available until checkout is completed.

If we cannot fulfil an accepted order because a product becomes unavailable, we will contact you and provide an appropriate resolution, including a refund where applicable.

5. Prices

Product prices are displayed on the website before checkout.

Any applicable delivery charges and other mandatory charges will be clearly communicated before you complete your purchase.

Our standard shipping service is currently offered at no additional shipping charge for eligible orders.

6. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After your order is submitted, you should receive an order acknowledgement. An acknowledgement confirms that we have received your order request; it does not necessarily mean that the order has been finally accepted.

An order may be declined or cancelled where permitted by law, including in circumstances involving:

Product unavailability
Obvious pricing or listing errors
Suspected fraud or misuse
Technical errors
Inability to fulfil the order

If we cancel an order after payment has been taken, the applicable amount will be refunded.

7. Payment

Payment must be completed using an available payment method presented during checkout.

You confirm that you are authorised to use the payment method provided.

Payment transactions may be processed by third-party payment providers and may be subject to their terms and security procedures.

8. Shipping

Orders are generally processed within 2 business days.

Standard delivery is generally estimated at 3–5 business days after processing.

Delivery estimates are not guarantees and may occasionally be affected by circumstances outside our reasonable control.

For full details, please see our Shipping Policy.

9. Returns and Refunds

Havenrow offers a 30-day return window, subject to the conditions described in our Refund and Returns Policy.

Nothing in our returns policy limits or excludes any statutory consumer rights that cannot lawfully be excluded.

10. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law and our Warranty Replacement and Refund and Returns Policies.

11. Intellectual Property

Unless otherwise stated, the Havenrow website and its content, including text, graphics, logos, images, layouts, designs, and other materials, are owned by or licensed to Havenrow.

You may use the website for personal and legitimate purchasing purposes.

You must not reproduce, distribute, modify, commercially exploit, or republish our content without appropriate permission.

12. Third-Party Services

Our website may rely on third-party services, including payment, hosting, analytics, delivery, security, and other technology providers.

Third-party services may be governed by their own terms and privacy policies.

13. Website Availability

We aim to keep Havenrow.uk available and operating reliably, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Maintenance, technical issues, security events, and circumstances outside our reasonable control may temporarily affect availability.

14. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer-protection law.

Subject to that, Havenrow is not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

15. Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including significant transport disruption, natural events, public emergencies, infrastructure failures, cyber incidents, or other circumstances that could not reasonably have been prevented.

Where such an event affects an order, we will take reasonable steps to communicate with affected customers.

16. Governing Law

These Terms are governed by the laws applicable in the United Kingdom.

If you are a consumer, nothing in these Terms is intended to remove or restrict any mandatory consumer protections available to you under applicable law.

17. Contact

If you have questions regarding these Terms: