BILLING POLICY
Last updated: 13 August 2026
Havenrow aims to make every payment and billing process clear, secure, and straightforward.
Payment Methods
Available payment methods are displayed during checkout.
Payment availability may vary depending on your location, device, order, or payment provider.
When You Are Charged
Payment is processed according to the payment method selected during checkout.
Your order confirmation will provide details of the transaction associated with your purchase.
Currency
Prices are displayed in the currency shown on Havenrow.uk at the time of purchase.
If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or conversion fee.
Order Confirmation
After placing an order, you should receive an order confirmation containing relevant order details.
If you do not receive an expected confirmation, please contact support@havenrow.uk.
Refunds
Where a refund has been approved, Havenrow will normally return the applicable amount to the original payment method.
Bank and payment-provider processing times may mean that a refund does not appear immediately.
Cancelled Orders
If Havenrow cancels an order after payment has been received, the applicable amount will be refunded.
Incorrect Charges
If you believe that you have been incorrectly charged, contact us promptly with:
- Your order number
- Name used for the order
- Date of the transaction
- Description of the billing issue
We will review the matter and provide an appropriate response.
Payment Security
Payment information may be processed by specialist payment providers. Havenrow does not request payment-card security information by email or telephone.
If you receive a suspicious message claiming to be from Havenrow and requesting payment information, do not provide your details. Contact us directly at support@havenrow.uk.