FAQ'S
What is Havenrow?
Havenrow is an online retail brand focused on providing a straightforward and dependable shopping experience with carefully selected products.
Where is Havenrow based?
Havenrow is based at:
1 Bilton Wy., Lutterworth LE17 4HJ, United Kingdom
How can I contact Havenrow?
You can reach us by email at support@havenrow.uk or by phone at +44 7705061630.
Our customer-service hours are Monday–Friday, 9:00 AM–6:00 PM.
How long does order processing take?
Orders are generally processed within 2 business days.
How long does delivery take?
Standard delivery is generally estimated at 3–5 business days after processing.
The typical overall timeframe is therefore approximately 5–7 business days from order placement.
Is shipping free?
Yes. Standard shipping is free for eligible orders.
Will I receive tracking information?
Where tracking is available, shipping or tracking information may be provided after your order has been dispatched.
Can I change my order after placing it?
If you need to make a change, contact support@havenrow.uk as soon as possible.
We will try to assist, but changes may not be possible once an order has entered processing or dispatch.
Can I cancel my order?
If you want to cancel an order, contact us as soon as possible at support@havenrow.uk.
Where applicable, cancellation requests will be handled in accordance with our Terms of Service and Refund and Returns Policy, as well as applicable consumer law.
What is Havenrow's return window?
Havenrow provides a 30-day return window, subject to the conditions in our Refund and Returns Policy.
This does not affect statutory consumer rights that may apply to your purchase.
How do I request a return?
Email support@havenrow.uk with your order number and the reason for your return.
We will provide the appropriate return instructions.
Please do not send products back to our business address unless we specifically instruct you to do so.
What if my product arrives damaged or faulty?
Contact support@havenrow.uk as soon as reasonably possible.
Please provide your order number and photographs or other information showing the issue where possible.
We will review the situation and provide an appropriate remedy.
What if I received the wrong product?
Contact us at support@havenrow.uk with your order number and details of what you received.
We will investigate and assist with the appropriate resolution.
How long do refunds take?
Once a refund has been approved and processed, the time it takes to appear in your account depends on your bank or payment provider.
How do I check my order status?
Check your order confirmation and any dispatch or tracking communication you received.
If you need additional assistance, contact support@havenrow.uk with your order number.
Do you offer wholesale?
Yes. Wholesale enquiries are welcome.
Email support@havenrow.uk with your business details, the products you are interested in, and your approximate quantities.
How can I report a website security issue?
Security concerns can be reported to support@havenrow.uk.
Please provide a clear description of the issue, the affected page or feature, reproduction steps, and any relevant supporting information.
How does Havenrow protect my personal information?
Havenrow uses reasonable technical and organisational measures to protect personal information and handles customer data according to its Privacy Policy.
For complete information, please review our Privacy Policy.
When is Havenrow customer support available?
Our customer-service hours are:
Monday–Friday: 9:00 AM–6:00 PM
You can email us at any time at support@havenrow.uk, and we will respond as soon as reasonably possible during our support hours.