BILLING TERMS AND CONDITIONS
Last updated: 13 August 2026
These Billing Terms and Conditions explain how payments, order charges, refunds, and billing-related matters are handled by Havenrow.
1. Payment at Checkout
When you place an order, you will be asked to select from the payment methods available at checkout.
You must provide accurate billing information and ensure that the payment method you use is authorised for the transaction.
2. Order Charges
The total amount payable will be presented before you complete your purchase.
Where applicable, the checkout will show:
- Product price
- Applicable taxes or charges
- Delivery charges, if any
- Total amount payable
Our standard shipping service is currently offered free of charge for eligible orders.
3. Payment Authorisation
Payments are processed through secure payment services.
Your payment may be authorised before an order is confirmed for fulfilment.
If a payment cannot be authorised or completed, the order may not be processed.
4. Pricing Errors
We take reasonable care to maintain accurate pricing.
If an obvious pricing or listing error occurs and affects an order, we reserve the right to correct the error and contact you before fulfilment where appropriate.
If an order is cancelled because of such an error after payment has been taken, the relevant amount will be refunded.
5. Duplicate or Incorrect Charges
If you believe you have been charged incorrectly or more than once for the same order, please contact:
Please provide your order number and relevant transaction details so that we can investigate.
6. Refunds
Approved refunds will normally be returned through the original payment method where technically possible.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
7. Chargebacks and Payment Disputes
If you believe a payment has been made in error or you have an unresolved billing issue, please contact Havenrow first so that we can investigate and assist.
Nothing in this section limits any rights you may have under applicable law or your payment provider's rules.
8. Billing Records
We may retain transaction and billing records for accounting, legal, fraud-prevention, customer-service, and regulatory purposes.
9. Contact
Billing questions can be directed to:
Havenrow
Email: support@havenrow.uk
Phone: +44 7705061630