Privacy policy

Last updated: 13 August 2026

At Havenrow, we respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how Havenrow collects, uses, stores, and shares personal information when you visit Havenrow.uk, place an order, contact us, or otherwise interact with our services.

1. Who We Are

Havenrow
1 Bilton Wy.
Lutterworth
LE17 4HJ
United Kingdom

Email: support@havenrow.uk
Phone: +44 7705061630

For privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

Depending on how you interact with Havenrow, we may collect:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details and purchase history
  • Payment and transaction information
  • Information you provide when contacting customer support
  • Account information, where applicable
  • Website usage information, such as IP address, browser type, device information, and interactions with our website
  • Cookie and similar technology information
  • Information you voluntarily provide through forms, reviews, enquiries, or other communications

We do not intentionally request or collect sensitive personal information unless it is necessary and lawful to do so.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Arrange delivery
  • Process payments and refunds
  • Provide customer support
  • Respond to enquiries
  • Manage returns, replacements, and warranty requests
  • Maintain customer and transaction records
  • Operate, maintain, and improve our website
  • Detect, prevent, and investigate fraud, abuse, security incidents, and other unlawful activity
  • Meet legal and regulatory obligations
  • Communicate important information about your orders or account
  • Send marketing communications where permitted and where you have provided the required consent

4. Lawful Bases for Processing

Where applicable, Havenrow processes personal information under one or more lawful bases, including:

  • Contract: where processing is necessary to fulfil an order or provide services you have requested.
  • Legal obligation: where we are required to process or retain information to comply with applicable law.
  • Legitimate interests: where processing is reasonably necessary to operate, protect, improve, and develop our business, provided those interests do not override your rights.
  • Consent: where we ask for your permission for a particular use of information, such as certain marketing or non-essential cookies.

You may withdraw consent where processing is based on consent.

5. Payment Information

Payments may be processed through secure third-party payment providers.

Havenrow does not ordinarily need to store your complete payment card number or security code. Payment information may be handled directly by the relevant payment provider in accordance with its own privacy and security practices.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember preferences
  • Maintain shopping-cart functionality
  • Understand how visitors use our website
  • Improve website performance
  • Support relevant marketing and advertising activities, where permitted

Where required, non-essential cookies will only be used after the appropriate consent has been obtained.

You can manage cookie preferences through your browser or any cookie-consent controls made available on our website.

7. Sharing Personal Information

We may share information where reasonably necessary with categories of service providers such as:

  • Ecommerce and website technology providers
  • Payment processors
  • Delivery and fulfilment providers
  • IT, hosting, security, and technical service providers
  • Customer-support service providers
  • Analytics and marketing providers, where applicable
  • Professional advisers
  • Government authorities, regulators, courts, or law-enforcement bodies where legally required

We do not sell your personal information as a business practice.

Where third parties process personal information on our behalf, we expect them to handle that information securely and only for authorised purposes.

8. International Data Transfers

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required under applicable data-protection law to protect that information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information and the reason it is held.

10. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to request access to your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of information where applicable
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain processing
  • The right to data portability where applicable
  • The right to withdraw consent where processing relies on consent
  • The right to object to direct marketing

To exercise a privacy right, contact us at support@havenrow.uk.

We may need to verify your identity before completing certain requests.

11. Marketing Communications

Where permitted, Havenrow may send promotional communications about products, offers, or updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Transactional and service communications, such as order confirmations and delivery updates, are not marketing messages and may still be sent when necessary to fulfil your order or provide requested services.

12. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Children's Privacy

Our website is intended for general consumers and is not deliberately directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technology, or legal requirements change.

The updated version will be published on this page with a revised "Last updated" date.

15. Contact Us

For privacy questions, requests, or concerns:

Havenrow
1 Bilton Wy.
Lutterworth
LE17 4HJ
United Kingdom

Email: support@havenrow.uk
Phone: +44 7705061630