Shipping policy

Last updated: 13 August 2026

At Havenrow, we aim to provide a straightforward and transparent delivery experience.

Processing Time

Orders are generally processed within:

2 business days

Processing begins after successful order placement and payment confirmation.

Orders placed outside our normal operating schedule may begin processing on the next business day.

Delivery Time

Our standard estimated delivery time is:

3–5 business days

The delivery estimate begins after the order has completed processing.

Therefore, the typical overall timeframe is approximately 5–7 business days from order placement, subject to the circumstances described below.

Shipping Cost

Standard shipping is free.

No standard shipping fee is charged for eligible orders under our current shipping policy.

If a particular product or order has different delivery conditions, those conditions will be clearly communicated before purchase.

Delivery Address

Please provide a complete and accurate delivery address when placing your order.

Havenrow cannot be responsible for delays caused by an incorrect or incomplete address supplied by the customer, although we will make reasonable efforts to assist where possible.

Tracking

Where tracking is available for your shipment, tracking information may be provided after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

Delivery Delays

The stated delivery timeframe is an estimate rather than a guaranteed delivery date.

Delays may occasionally occur because of:

  • Carrier disruption
  • Severe weather
  • Public holidays
  • Incorrect or incomplete delivery information
  • High-volume periods
  • Customs or regulatory processes where applicable
  • Other circumstances outside our reasonable control

If your order appears significantly delayed, contact us at support@havenrow.uk and we will investigate.

Lost or Damaged Deliveries

If your order arrives damaged, please contact us promptly and provide photographs or other relevant information where possible.

If tracking indicates that an order has been delivered but you cannot locate it, please contact us so that we can investigate with the relevant delivery provider.

Contact

For shipping assistance:

Email: support@havenrow.uk
Phone: +44 7705061630
Customer Service: Monday–Friday, 9:00 AM–6:00 PM